Centrifuge service - 24/7 technical support

Available at all times: 24/7 technical support for fast solutions.

Our emergency hotline is available for you 24 hours a day, 7 days a week. A qualified service technician will support you in troubleshooting, with full access to your customer data, technical documentation and the software of your centrifuge.

In the event of technical problems, we are available around the clock 365 days a year for troubleshooting. You can reach our technical support team by phone or e-mail.

Outside office hours, at weekends and on public holidays, the troubleshooting numbers are automatically forwarded to the relevant support staff.

Modern fault diagnosis: quick solution via remote maintenance of your system.

Our service offers you round-the-clock availability and the advanced option of carrying out efficient fault diagnostics on your systems via modem or Telelink. Benefit from our expertise in remote maintenance, which enables us to solve problems quickly and precisely. All you need to use this innovative service is the appropriate technical equipment on your side. With our support, you can ensure optimum performance and reliability of your systems, anytime and anywhere.

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Minimal downtime thanks to modern remote maintenance tools such as TeamViewer and Netviewer.

Our highly qualified service technicians are equipped with the latest communication tools to provide you with first-class service. We use advanced remote maintenance tools such as TeamViewer and Netviewer to ensure timely and effective support. We also conduct video and audio conference calls when required to ensure immediate, clear communication. These technological solutions significantly increase the availability of our services and enable us to carry out repair and maintenance work quickly and efficiently. For our customers with maintenance contracts, this innovative service is of course free of charge. With this approach, we ensure minimum downtime and maximum efficiency in the support of your systems.

Fast and uncomplicated: How to reach us:

Your direct line to us. We are available to answer all your questions about the centrifuge. Our 24/7 technical support hotline is available around the clock. If technical problems arise, our experts are ready to provide immediate assistance. Contact us now for assistance with your challenges.